Roses, rainbows, and all that happy stuff.. not always the case

So after my post yesterday about how great life is, it went downhill from there.

First let me start by explaining what I do. My job is to take care of customers that have asked for help and for some reason or another, they haven't been able to get any where. It can be rewarding, but it can also be horribly stressful if the resolution that they seek is not the resolution that you can give them.

Well, yesterday I gave a resolution to a customer that he was not satisfied with. Instead of stating the normal angry or saddened response, this guy continued to verbally harrass me like I have never heard before. Evil, hurtful, and actually quite creative comments continued to spew out of his mouth. We have been instructed to never hang up on someone unless they are using profanity or yelling without stopping. I tried and I tried to get a handle on the conversation, but just could not. he eventually hung up and called back asking for my supervisor.

This was not the issue that was awful - he was a completely A-hole, don't get me wrong. The worst part about it was I screwed up. I tried to find the information he was requesting from a variety of sources, but was unable to locate it. My supervisor talked to him, and was able to locate some of his information within minutes.
Of course, I am new in the position, but this REALLY bothered me. I felt like a complete idiot. My boss is wonderful and caring, and told me not to worry about, and that the customer was a jerk anyways.

It just gets worse from there. No less than 1 hour later, I had to tell a deaf woman that we couldn't honor her claim. You know how horrible I felt about that? DAMN!!!

Oh, well. I try to the best of my abililty to help people, but it doesn't always have a happy ending.

I guess I'm back from an extended absence...

Yes, I got a job. It's different than what I was looking for, but probably more rewarding, and I like it 100x better than I thought I would.

Yes, I got married. It was the greatest day (with some of the greatest memories) that I can remember so far.

Yes, we had a honeymoon. It was fabulous and hard to come home.

Now that everything is going so great, I just keep wondering when the wheels are going to fall off? how did I end up so lucky? I always wondered what it meant to be truly happy, and I think I stumbled upon it without even trying. It's effortless, and fun.

I guess all the "bad" stuff that happened last year helps to appreciate when all this good stuff is happening.

I'll keep adding to this blog but it won't all be sunshine. Just today. :)